Customer Complaints Coordinator Offaly

Our client a medical device multinational currently seeks a Customer Complaints coordinator. The successful candidate will act as the primary contact for Surgical Customers and Sales Representatives registering confidential complaints and/or product dissatisfaction. Successful candidate will receive, answer and document customer complaints, telephone or written, on all products and enter complaint information as required into an electronic complaint handling system and ensure company is positioned at all times as a key preferred supplier within the medical devices space.

Role/Responsibilities

    Manage the complaint handling process including:
    Receive and log product complaints from a variety of sources.
    Document and coordinate the investigation of product performance issues within EMEA.
    Coordinate and/or perform complaint investigation, ensure related follow-up activities and document investigation findings and results
    Provide support on failure evaluation of returned products.
    Follow up on outstanding evaluations to ensure timeliness and regulatory compliance.
    Under limited supervision draft responses to specific product complaint and vigilance report queries from Competent Authorities.
    Monitor customer complaints and provide immediate feedback to concerned personnel when critical issue is detected.
    Maintain complaint tracking system
    Prepare complaint trending reports
    attend/facilitate meetings to resolve Customer Complaints
    Ensure effective CAPA is taken to help prevent reoccurrence
    Responsible for supporting field actions and other post market compliance issues as assigned.
    Provide support for the risk management process and provision of complaint data to risk management groups.
        Support other activities in the post-market surveillance system as it develops.

Essential Skills / Experience

    Engineering/Science qualification with 2/3 years of working within complaints in a medical device environment.
    2/3 years experience in vigilance reporting – essential
    Excellent technical writing experience within a medical device environment – essential
    Good knowledge of the Medical Device Directive and familiarity with its transposition into national legislations within Europe as it affects complaint management.
    Good working knowledge of the Quality System Regulations as they pertain to customer complaints.
    Experience with bio-hazard management/contamination control preferred
    Attention to detail and accuracy – essential
    Ability to work well under deadlines and pressure
    Problem solving skills for developing creative solutions and meeting objectives are required.
    Skills that enable coordination of data, including MS-Office (primarily PowerPoint, Word, MD Project, Outlookand Excel);
    Excellent analytical ability
    The ability to prioritize tasks and be able to manage several projects and tasks simultaneously; and the ability to interface with all levels of management.

For immediate consideration contact James Cassidy at 01- 5079250

Apply here

Life Science Recruitment Ltd.
4th Floor, Newmarket House,
Ward's Hill, Dublin 8.

Tel: (+353) 1 685 4848 / (+353) 1 685 4545
Fax: (+353) 1 443 0524